Returns & Exchanges
At Petal & Pup, we want you to love your new look; if you are not completely satisfied, you can return your items for a store credit within 30 days of delivery. Please ensure all garments are in their original condition, unworn and with tags attached, to be eligible for processing.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Method
Select your preferred return method to generate a prepaid shipping label or a QR code for easy drop-off at a local carrier point.
Package Your Items
Carefully pack your items in their original packaging or a secure mailer, ensuring all original tags and labels remain intact.
Ship and Track
Drop off your package at the designated shipping location and keep your tracking number handy until your store credit is issued via email.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing