Frequently Asked Questions
Everything you need to know about shopping with Petal & Pup.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days, while express shipping options are available for delivery within 1-3 business days depending on your location.
What is your return policy for clothing items?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that certain items marked as final sale cannot be returned.
How do I know what size to order?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.
Can I make changes to my order after it has been placed?
Because we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been confirmed.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Klarna for buy-now-pay-later convenience.